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    Guest Post by Intern Alex Christensen

    In my last Intern Insight blog entry, I concluded that relationship management should be taught in schools, at the University level. I think I’ve changed my mind, at least somewhat. There are pros and cons to teaching relationship management in school. On the plus side, students would be exposed to the idea of creating a “you-centric” network instead of making their personal networks “all about me.” They would learn the importance of networking and relationship management. But would they really know how to do it?

    You can teach students how to “break the ice” with memorable introductions and elevator pitches. You can even provide outlines for scheduled follow-up, but until they get their "feet wet" in the networking pool, students can’t do much with their newfound knowledge. You can’t just teach relationship management and networking:  Managing your relationships is a skill developed by practice, a lot of practice.

    I've learned this first-hand. As part of the American Marketing Association at the University of North Texas, I went to my first “Meet & Greet” event with the Dallas/Fort Worth AMA last Spring. I would consider myself an extrovert and feel pretty comfortable meeting new people, but when I arrived at the “Meet & Greet,” I became incredibly nervous. I froze. Fortunately, some of my fellow UNT AMA members stepped in, and I was able to join their conversations and make some new connections. I exchanged business cards and followed-up with people via LinkedIn, but I did nothing more. I’m still connected to these people on LinkedIn, but that's it. I did nothing to further any of those professional relationships, so now those connections are of little consequence. I could have done better; I know that now. But the experience taught me more than I ever learned from any presentation on the importance of networking and relationship management.

    I would still like to see relationship management offered to college students, but I know students need more than a course to succeed. Theory is helpful, but I believe practice is essential. To fellow students, or even young professionals, I say, “Practice, practice, practice!” Sign up for networking events, stir up as many quality conversations as you can with others, and fail until you get it right. Failing is the quickest and most memorable way to learn how to do something, and there’s no shame in failure if you learn from it. 

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    Ready-made... Plug and play... Off the shelf... 

    Who doesn't like fast and easy?

    But what about the hard work we do because we continue to "make do" with our work-around methods? Importing contacts, adding details, and organizing them might take some time and effort. Consider, though, how much time you spend writing notes when you're away from your computer then transferring those hand-written notes to your contact management system. Or how much time you spend looking for that little note you jotted down and can't locate when you need it.

    Some applications, the names of which we won't mention, do create a lot of unnecessary work for users, but what an app like VIPorbit mobile relationship manager requires in its initial setup, it makes up for in the time, effort, and energy it saves users on a daily basis.  Whatever system you use, you owe it to yourself to take advantage of the customization options. 

    While VIPorbit Mobile Relationship Manager apps work the moment you download them from the iTunes App Store, there are lots of ways to customize them according to your specific industry or personal use. Last week, Mike Muhney hosted a webinar demonstrating many of the ways VIPorbit can be customized:

    • Creative Orbit Uses (organizing your contacts in meaningful ways, both temporary and ongoing)
    • Custom Fields to track the information important to you and your business
    • Pick Lists by Activity (Calls, Meetings, and To-Do's)

    Seasoned VIPorbit users or just in the research phase, attendees had the pleasure of an inside look at the powerful customization options available and those actually in use by its co-founder.

    BONUS:

    Several users requested a copy of Mike's Activity Regarding Pick Lists, so we decided to share them here:

    Also, we have uploaded the Webinar recording to the VIPorbit YouTube channel.
    Click here to watch now, or bookmark for later.

    In case you missed the earlier post, Mike shared his personal list of Orbit names, too!

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    Just how lame would it be to ask a new friend, colleague, or even potential client, "So, tell me, what are your hobbies?"

    Very lame, indeed.

    On the other hand, you can get a lot of information about what hobbies people have from the photos on their desk, office walls, or even their Facebook wall (If the two of you are Facebook friends, that is! Stalking is creepy.) Common interests can go a long way toward strengthening bonds. The more someone is "into" a sport or activity that you are also into, the more likely they are to enjoy having that in common with you.

    There's a great new commercial on Tide's Facebook page with the message that the colors of your favorite NFL team are "not just colors; they're an instant bond."

     

    So, take a relationship management lesson from the laundry detergent trusted by the 32 teams of the NFL and make the most of those "instant bonds." As football season starts, take the time to record which of your contacts share a love of your favorite team. Or for even more fun, which of your contacts support your team's biggest rival?

    Whatever the sport, activity, or interest, make the effort to strengthen the bonds of your relationships. Just don't talk so much smack that come Superbowl Sunday, you are stuck eating crow.

     

    Special note for you VIPorbit users:  Mike Muhney, our CEO, has created a custom user field for this information. If he's in need of a fourth for golf, he can do a quick search on the "Interests" field for those he's tagged as golfers. (He may or may not have a "Golf" Orbit just for these contacts. We won't tell!) 

    See our Solutions page for other ways to customize VIPorbit.

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